Privacy Policy
Last updated: April 2026
1. Introduction
Tanco Autowrap Limited ("Tanco", "we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation and applicable Irish data protection laws.
2. Who We Are
Tanco Autowrap Limited Royal Oak Road, Bagenalstown, County Carlow, Ireland Email: info@itanco.com
3. What Data We Collect
We may collect the following categories of personal data:
- Contact information (name, email, phone, company details)
- Account data (login credentials, roles)
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, interactions)
- Service data (warranty claims, product registrations, communications)
4. How We Use Your Data
We use your personal data to:
- Respond to enquiries
- Provide access to our portal and services
- Process warranty claims and support requests
- Improve our website and services
- Comply with legal obligations
5. Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (where required)
6. Cookies and Analytics
We use cookies and analytics tools to improve user experience and understand website usage. For full details, please see our Cookie Policy.
7. Customer Portal and Business Systems
We operate a secure customer portal for services such as warranty claims and distributor support. Authentication is managed using Microsoft Entra External ID. Data submitted through our website and portal may be processed within systems including Microsoft Dynamics 365 Business Central.
8. Data Sharing
We may share data with:
- Trusted service providers (e.g. hosting, analytics)
- Professional advisors
- Legal or regulatory authorities
8a. No Sale of Personal Data
We do not sell personal data.
9. International Transfers
Where data is transferred outside the EEA, we apply appropriate safeguards such as standard contractual clauses.
10. Data Retention
We retain personal data only as long as necessary for business and legal purposes.
11. Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Data portability
- Withdraw consent
11a. Complaints
You may lodge a complaint with the Data Protection Commission.
12. Security
We implement appropriate technical and organisational measures to protect personal data.
13. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.









