Privacy Policy

Last updated: April 2026

1. Introduction

Tanco Autowrap Limited ("Tanco", "we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation and applicable Irish data protection laws.

2. Who We Are

Tanco Autowrap Limited Royal Oak Road, Bagenalstown, County Carlow, Ireland Email: info@itanco.com

3. What Data We Collect

We may collect the following categories of personal data:

  • Contact information (name, email, phone, company details)
  • Account data (login credentials, roles)
  • Technical data (IP address, browser type, device information)
  • Usage data (pages visited, interactions)
  • Service data (warranty claims, product registrations, communications)

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries
  • Provide access to our portal and services
  • Process warranty claims and support requests
  • Improve our website and services
  • Comply with legal obligations

5. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity
  • Legitimate interests
  • Legal obligations
  • Consent (where required)

6. Cookies and Analytics

We use cookies and analytics tools to improve user experience and understand website usage. For full details, please see our Cookie Policy.

7. Customer Portal and Business Systems

We operate a secure customer portal for services such as warranty claims and distributor support. Authentication is managed using Microsoft Entra External ID. Data submitted through our website and portal may be processed within systems including Microsoft Dynamics 365 Business Central.

8. Data Sharing

We may share data with:

  • Trusted service providers (e.g. hosting, analytics)
  • Professional advisors
  • Legal or regulatory authorities

8a. No Sale of Personal Data

We do not sell personal data.

9. International Transfers

Where data is transferred outside the EEA, we apply appropriate safeguards such as standard contractual clauses.

10. Data Retention

We retain personal data only as long as necessary for business and legal purposes.

11. Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

11a. Complaints

You may lodge a complaint with the Data Protection Commission.

12. Security

We implement appropriate technical and organisational measures to protect personal data.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.